Such information will help them track your package in the most efficient manner possible. This will ensure that your package is not delivered without your explicit signature. I don't know what I can do! Ground Shipment . People at home all day. I checked my order status and it said it was still on it's way. It wasn't delivered here or at the neighbors either apparently. They CAN report an item shown as delivered but they don’t have it - this can be something the postmaster can look at if it is a recurring problem on that route. FedEx says they're opening an investigation and I can't get through to anyone at ATT. So it is impertinent that you talk to your neighbors. If at this point it still has not arrived, then the package is most likely stolen. / I tracked my shipment and there wasn't any update on it. Packages in the FedEx system receive scans at various points between pickup and delivery. FedEx is warning consumers not to fall for a new scam that tries to trick them into opening a text or an email about the status of a delivery. Ask him about the whereabouts of your package, and if he has delivered it, to whom. I called them and they said they would call the terminal and have the driver investigate. On most occasions it’s just the fact that either the buyer doesn’t know of the existence of the “parcel locker” and/or the mail carrier has failed to provide the key. Companies respond better when others are watching. Fedex says it was delivered but it wasn't - am I screwed? Strength in numbers! As a buyer, I would report that I never received the item despite the post office’s tracking and would expect you to determine where the package is or refund me if you can’t. This is important for many reasons. It was an express package that was allegedly delivered at 9 in the morning. In cases where a package says delivered but hasn’t reached the customer, more often than not, the item has been delivered to the neighboring house. I told them it wasn’t and they said my package was restricted and I needed to contact the shipper (GameStop) to open an investigation. FedEx Tracking Is Not Updating: The Solution, How Late Does FedEx Deliver Packages? If within a  few days, you don’t get your package or any information about it, then you can lodge your complaint. 0 comments ... worth about 120$ It said it was delivered on Thursday to my door but I know that wasn't true. The other two items were delivered 4 hours prior to the time of the delivery scan on the missing item. MegaBabe717. You need to contact FedEx in order to get them to check their records as the package should be a signed delivery (at least that is the process in the UK with DHL). My package was supposed to be already delivered but it has not yet arrived. I'm pretty sure that they either never delivered it or took it to the wrong place. It came five days later,” he said. If you weren't home, you can hardly claim that you "know" it was never delivered whereas he/she "knows" that it was. Anybody else done this routine. If you’re absolutely sure it’s not there, contact Fedex immediately with your tracking number. Checked along the street etc. 120 views . What a pain in my butt. If they say no, there's nothing more you can do. Post Jan 11, 2012 #1 2012-01-11T21:23. Gold Supporting Member. FedEx's tracking said it was delivered Thursday at 11:47 and was left at my "front door", but no package. Outdoor bins looked inside. In the past usually we have told them to check with carrier and gave other ideas. You should first contact them and let them know of the situation before you file a formal complaint. Tracking says “delivered” but it wasn’t. Go. Feb 24, 2003 #1 Bought a motherboard from a trader here and got my tracking #. Been on hold now for 20+ minutes at 1 800 GO FEDEX. Operating in numerous countries all over the globe, their impeccable service is excellent. You can then pick it up from there. 436 Views Message 5 of 16 1 Helpful Reply. But there is no need to panic if you do encounter such a situation. shipment tracker showing “delivered” when the product hasn’t reached. Fedex tracking says it was delivered and signed for. One of them is the one and only – FedEx. I know that it is but natural to assume the worst, but it may not be the case at all. Dec 21, 2013 . Do you think Fedex just enters that status in, if they don’t complete their deliveries for the day? Checked with my neighbors, no one has it. – Delivery Hours, FedEx Delivered to Wrong Address: The Solution. What’s odd is I have an Amazon hub for shipments and yet it says it was left at the front door. I contacted FedEx who confirmed it was indeed delivered and signed for by my name. So, you must ask your neighbors if they have your package. It never said WHICH residence but it certainly wasn't mine considering no one in my family ever saw a fedex person that day, nor a package. First: share to improve GetHuman-cctegart's odds. It can be done either through email or directly on their helpline number—1-800-463-3339. USPS tracking says package was delivered to my mailbox, but it wasn't. I’ve been in contact with customer service and they are useless. Once you straighten out how your item really was shipped, and you are sure it really says it was delivered but it wasn't, you need to contact Hollister customer service and tell them what happened. It was an express package that was allegedly delivered at 9 in the morning. In such a situation, the best way to contact FedEx is through a phone call. Options. They claim they recieved some packages from Fedex but nothing with my name on it. Fedex says my package was delivered but it wasn't! Previous Next S. Scitex Senior member. The company is alerted either by the sender or by the company’s internal tracking system. I can't buy another phone. Packages in the FedEx system are scanned at various points between pickup and delivery. This situation is precisely what I’ll be talking about today. WE included in our shop policies we are not responsible for stolen packages . FedEx Scheduled Delivery Pending: The Solution, FedEx Return to Sender: The Complete Guide, Where Can I Drop Off USPS Packages? You can track the status of your package online. Personally I’d say pester the fuck out of customer service and if you don’t get anything out of em go to your local fedex place and ask for some responses there or you can always ask amazon customer service for some advice in my experience this works , hope you get your package, A place for discussion regarding anything FedEx. eval(ez_write_tag([[250,250],'trackingadvice_com-box-4','ezslot_1',129,'0','0'])); If you’re not at home when the courier is to be delivered, delivery men often place the package near your door in a protected area. This is the fastest method with little to none waiting time. What’s odd is I have an Amazon hub for shipments and yet it says it was left at the front door. Sometimes they will leave things on a porch or backdoor and you simply aren’t seeing it. USPS tracking says it was delivered at 3:04pm at/in unit/box ... but I don't have it yet. If there is any wrong delivery detected on the part of FedEx, you should primarily contact their customer care center. Ground Shipment. Close. It wasn't an expensive item and I've never had this happen before. Often times in a situation like this, the package may have been marked delivered prematurely and will show up the following day. Bought a motherboard from a trader here and got my tracking #. I was home, my neighbor was working in his yard at the stated delivery time. The issue in GetHuman4704148's own words. The carrier will scan it as delivered and the item won’t show up until one or two days later. It is not unusual for a package to go for more than 24 hours without a scan while in transit – your package may be traveling as intended. In the case of FedEx SmartPost, where FedEx provides the package to USPS for the at-door delivery, the status says “delivered” when they have handed the item over to USPS. My wife and I both were home that entire day, so I know it wasn't delivered to this address. Thread starter sublimeaudio; Start date Oct 8, 2015; Prev. Fedex says it was delivered but it wasn't - am I screwed? Delivery Scams Imitating Amazon, UPS, FedEx, And DHL, Are On The Rise, Usps Flat Rate Boxes: All You Need to Know, Usps Delivery Hours: All You Need to Know. It wasn't. Fedex tracking indicates my package was delivered this evening. You’ll be surprised to know often packages are left in these places, without the customer knowing. A common issue that many people face is the shipment tracker showing “delivered” when the product hasn’t reached. Help with my FedEx issue. There is also a possibility that they may have mistaken your order for their own and taken it. Flower beds looked at. If your item was shipped via USPS then it was not shipped by Fedex and vice-versa. My tracking info says the package was delivered yesterday at 5:40pm. Most of the time, the delivery person has either mistakenly marked the status as “delivered,” or it has been accepted by someone else with a similar address. Please contact hello@watchgang.com work out a process to get a replacement watch sent out. eval(ez_write_tag([[300,250],'trackingadvice_com-box-3','ezslot_0',137,'0','0']));In recent years, the need for delivery and shipment services has skyrocketed. We have seen increase in delieveries showing delivered and then the customer says it wasn't. Don't use the excuse that filing a claim with Fedex will work, most of the time if the item shows delivered they side with the driver and you lose the case, please don't respond if you have no idea how this process works. This was to a residence for December 24 delivery. Contact both Google and FedEx. FedEx encounters hiccups as well, and many times, customers face problems with having their products delivered. Not to mention it was a $500 package. The problem is USPS. Tracking * ***** GetHuman4704148's customer service issue with FedEx from April 2020. Nevertheless, if you are facing a situation where your package hasn’t been delivered to you even when the status says so, here are the steps you should take.eval(ez_write_tag([[300,250],'trackingadvice_com-medrectangle-4','ezslot_3',128,'0','0'])); The first step that you need to take in such a scenario is to contact FedEx as soon as possible. It is not unusual for a package to go for more than 24 hours without a scan while in transit – your package may still be traveling as intended. My guy is awesome. It could have been delivered to the wrong person by mistake or you might have wrong tracking number. Usually, shipping companies provide the customer with contact details of the person supposed to make their delivery. They called the driver who described where it was delievered, two streets up. But they obviously did not deliver it TO ME. My leasing office isn’t accepting packages due to COVID so I know they’re not holding it (I contacted them just in case). Tracking info states that the item was delivered mid morning. eval(ez_write_tag([[300,250],'trackingadvice_com-large-leaderboard-2','ezslot_8',136,'0','0'])); If you want always to make sure that the package is delivered into your hands, choose “direct signature” in the future. Follow the steps mentioned above, like checking up on your neighbors. Discussion in 'Coin Chat' started by calcol, ... A few days later I got one of those "delivered" emails from eBay, but it wasn't there. FedEx review from Fresno, California rated 1.1/5.0 with 1 Comment: I placed my first order of YOUNG LIVING PSK as a new member on May 10, and I got an email confirmation with tracking number that it was shipped May 11. Help with my FedEx issue. Customer says they did not get the item but fedex says they did. FedEx. I was also told I would have to call back the day after Xmas. Using your tracking number, you can access your package's most up-to-date information. Most of the time, making a call to the delivery man will solve your problem. As the e-commerce platform has boomed, shipment companies have risen to a status of great importance. I work in the front of the house and literally saw the FedEx truck drive down the street. Fedex - Tracking says delivered but package never arrived . Has anyone been through this? Underneath car checked. It shows it out for delivery and then said "misdelivered." It’s hard to believe they wouldn’t have just left the item, considering it was Christmas Eve day. The overwhelming majority of missing mail situations usually involve packages or parcels that were scanned but not put on the vehicles for delivery, that “slip through the cracks” and just weren’t delivered on time, or that simply were overlooked or not delivered in a timely manner for one reason or another. In the case of FedEx SmartPost, where FedEx provides the package to USPS for the at-door delivery, the status says “delivered” when they have handed the item over to USPS. Messages 4,524. I am facing the same issue with an eBay item shipped to me. Always ensure that you have stated your address and corresponding shipping details correctly. I was home all day. Social. Forums. eval(ez_write_tag([[250,250],'trackingadvice_com-leader-1','ezslot_10',130,'0','0'])); If you want to be extra careful and not take any chances, you can also have your package delivered to the nearest FedEx office. 9,365. Make sure that you explain the situation elaborately and provide them your package details. A lot of the time, couriers tend to leave packages outside your door, which may have been collected by your neighbors for safekeeping. You need to inform Google that the package wasn't delivered in contradiction to FedEx. Got the notification a moment later that it had been delivered. Press question mark to learn the rest of the keyboard shortcuts. It was sent via the cheapest manner, so you can understand my disbelief when FedEx claims it was left on my porch without a signature less than two days after I ordered it! FedEx I was home at this time but no one came to the door! How to Add Delivery Instructions to USPS? I told them tracking says it was delivered. But there are some precautionary measures that you can take. eval(ez_write_tag([[336,280],'trackingadvice_com-banner-1','ezslot_4',135,'0','0'])); Most of the time, how and under what circumstances your package is delivered, is not in your hands. Those are two separate companies and they do not "share". You can also contact them through an email, but I recommend placing a call due to the gravity of the situation. For more information please contact FedEx Customer Service at 800 FedEx … Next Last. Such steps will prevent a situation like this from happening again. Usually if I say it has been delivered … Make sure that you check your mailbox as well. If necessary, they will check with the shipper as well and will do their best to resolve your issue. FedEx is one of, if not the, most reliable private courier service in the world. I was home all day, my kids were home with me in the afternoon plus my husband came home that evening. Using your tracking number, you can access your package's most up-to-date information. Fedex online says my package was delivered but it wasn't GetHuman-cctegart's customer service issue with FedEx from December 2019 . No ring or knock at the door all day. What are you going to do, hold a gun to the FedEx employee and make them file a police report. What can I do? 1 of 2 Go to page. This could include the front porch, side door, back porch, or garage area. Oct 29, 2015 #21 I LOVE Sweetwater. 1. They responded that they did not get it and then left negative feedback before we could even contact fedex. But, let me tell you, they are surely not without fault. Shipments that don't require a signature can be left in a safe place at the driver's discretion. FedEx package says delivered, but never actually was delivered. You can track the status of your package online. Commentdocument.getElementById("comment").setAttribute( "id", "aefdd62a7fa23208168fbb4161b8ec3b" );document.getElementById("je21a391c2").setAttribute( "id", "comment" ); Trackingadvice.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. If the tracking page indicates that your shipment is on time, please use the ‘Estimated Delivery Date’ as a guide for when your shipment will arrive. My iPhone 12 was supposed to be delivered this morning. I live in a private drive so it is unlikely it was stolen within the 10-15 minutes. Either way, FedEx employees will help you. sublimeaudio. We're also a sanctuary for employees and contractors for FedEx to speak freely! Make sure that you have your package details, such as the tracking number, handy. Thread starter sublimeaudio; Start date Oct 8 , 2015; 1; 2; Next. XOctoberMoonX. Packages in the FedEx system are scanned at various points between pickup and delivery. I was here all morning and there was no attempted delivery to my door. But theft is high. Fedex tracking says it was delivered and signed for. What to do when FedEx says my package was delivered, but I didn't get it :(Thread starter Scitex; Start date Feb 24, 2003; Sidebar Sidebar. To sum up what my FedEx rep told me: "Send another one and hope it arrives." NO sign of the package. If you have already contacted FedEx officials or you’re sure that no package has been delivered, try to wait around for a couple of days. Companies respond better when others are watching. FedEx says phone was delivered. When I tried to put in a claim with FedEx, they said if you didn't have it where its signature only we can't put in the claim! It is not unusual for a package to go for more than 24 hours without a scan while in transit – your package may still be traveling as intended. Oct 8, 2015 #1 So I ordered a Pigtronix Echolution 2 Ultra Pro from a well known retailer and selected the no signature required option for Fedex shipping. This is an easy and fool-proof system that guarantees the safety of your package. This is a less frequent issue with FedEx, but the most important thing to do first is to check and make sure they didn’t leave it in a different spot than your normal carrier. It says no signature was required so I don't know how to prove I didn't get it. I didn't find it until 6 weeks after it was delivered when I was going in to pick-up something that FedEx had left there. Well most of those packages that are delivered from any carrier are scanned and they're supposed to be scanned at the place of delivery. I contacted the dealer and FedEx who both claim it was left on my porch. Tracking says “delivered” but it wasn’t. You need to contact your local FedEx and provide them with your FedEx tracking number and explain that you didn’t receive the shipment but it seems to be delivered. Make sure that you also contact the person who was supposed to make your delivery. So I went and clicked on the tracking and it said the item was in Brooklyn (which is not on the way from Utah to Illinois). Unfortuantly, while the Post Office is generally reliable, when mistakes happen they cannot be held accountable and will not offer a reasonable solution as FedEx would. However, when I checked the tracking number with FedEx it said it had delivered on September 12th at 1:02pm to at the residence doorstep. They have procedures in place for this situation. So there is no harm in waiting around for a few days, given that you have taken some of the steps mentioned above. The tracking for my package says it was delivered at 10:44 a.m this morning but upon checking less than 10 minutes later there was no package. I called the PO, called all my neighbors with the same street number (we live in a small gated community with many numbers same only street name different), left a written message in my mailbox for the mail carrier (he didn't respond). First: share to improve GetHuman4704148's odds. If you have already contacted FedEx officials or you’re sure that no package has been delivered, try to wait around for a couple of days. Tracking shows an item as delivered signed for. If the tracking page indicates that your shipment is on time, please use the ‘Estimated Delivery Date’ as a guide for when your shipment will arrive. Doing so will eliminate any confusion that may arise during delivery. Messages 1,119. Oct 9, 1999 349 1 81. Get the Best Answer Here. Firstly, the sooner you let them know, the faster they can track your package. I was home all day the day they said it was delivered and Fedex has always rung my bell when they delivered something, even when it didn't require a signature. I was also told I would have to call back the day after Xmas. So there is no harm in waiting around for a few days, given that you have taken some of the steps … The seller has wiped his hands of the issue, since he shipped it, and the post office says they delivered it. *We're not officially endorsed by FedEx nor are we a representation of the company*, Press J to jump to the feed. Investigating means the company is checking their records and talking to the delivery courier. JerEvil. Silver Supporting Member. If you have shrubs or an alcove in your porch, make sure to check them as the package may have been left there. Signature box just shows a web link for Hermes corona virus policy. The first thing that you must do is contact FedEx customer care and let them know your problem. How can I get something done about it? FedEx Smartpost hands off the package to USPS for last-mile delivery. For more information please contact FedEx Customer Service at 800 FedEx … Secondly, in case there has been a mistake on the part of the company itself, you will not be held liable since you contacted them immediately. Parcel can't be found outside. If you have any distinct landmarks near you, you should mention them. An Amazon Prime 2-Day shipment for a $15 item went Fedex and the Fedex status says: Customer not available or business closed. They didn't ask if I wanted to sign for the phone so now I got something saying that my phone was delivered yesterday at 10:56 am but I didn't get it. I'm at wits end. BLERG! I called the customer service number and was told that they could not contact the drivers today because of the holiday. Strength in numbers! Before contacting them, items GetHuman-cctegart may need: Tracking number, Address on the package, and Who sent … Go. I hear ya - I'll always use signature required going forward. FedEx is one of, if not the, most reliable private courier service in the world. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. Over the years, some shipment companies have carved out a unique name for themselves with their superior services. 9,365. If your driver completed the delivery, then the package's tracking status or a delivery notice (a UPS InfoNotice ®) should indicate where your driver left the package. Called FedEx when tracking said it was delivered but it hadn't been. MegaBabe717. At the delivery address. Here’s the guide on What to do when Fedex delivers your package to wrong address. If you live in an apartment building, talk to the person who lives next to you, or opposite to you. 1; 2; First Prev 2 of 2 Go to page. The customer svc rep said she opened a claim for me but couldn't give me a reference number so I am seriously doubting that she did anything. I called the customer service number and was told that they could not contact the drivers today because of the holiday. A lot of times, such delivery mishaps occur due to incorrect addresses. “I actually filed a claim with FedEx because they said it was delivered on the date that it was actually supposed to arrive at my house and it wasn't. It boils down to your word against the driver's and FedEx sides with the driver. Designandgrace 2019-04-04 17:19:21 UTC #12. No package and no signs of any FedEx truck anywhere in the neighborhood. OT Discussion Club . Posted by 6 days ago. , there 's nothing more you can track the status of great importance I live an... And signed for by my name trader here and got my tracking info states that the item won ’ show... 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Business closed have mistaken your order for their own and taken it t show up until one or two later... Due to the wrong person by mistake or you might have wrong number... Your porch, make sure that you check your mailbox as well due incorrect... Recommend placing a call due to incorrect addresses attempted delivery to my mailbox, but never actually delivered. Without your explicit signature or backdoor and you simply aren ’ t reached products delivered your package details, as... Dealer and FedEx sides with the driver 's and FedEx who confirmed it was delivered Thursday at and... Package online 16 1 Helpful Reply manner possible my neighbor was working in his yard at the either... Afternoon plus my husband came home that evening either apparently here and got tracking! 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Care and let them know of the holiday the first thing that you your., given that you have taken some of the holiday item, considering it n't... Came to the FedEx employee and make them file a formal complaint platform has boomed, shipment have! Either through email or directly on their helpline number—1-800-463-3339 unit/box... but I recommend placing a call the! Door '', but it has not arrived, then the customer contact! They responded that they either never delivered it or took it to me, since he shipped it to. Corresponding shipping details correctly they would call the terminal and have the driver and... Delivered on Thursday to my door worst, but no one came to the delivery courier December! Web link for Hermes corona virus policy are surely not without fault - am I?... Until one or two days later, ” he said, side door, back porch make... To sender: the Solution online says my package was delivered but package never arrived delivered morning... Times, customers face problems with having their products delivered not without fault 24. Issue, since he shipped it, to whom 's way going to do when FedEx delivers your package.! At 11:47 and was told that they could not contact the drivers today because of the,! Trader here and got my tracking info says the package is most likely stolen the!! Delivered signed for by my name on it at various points between and! On your neighbors with an eBay item shipped to me to believe they wouldn ’ t pickup delivery... Help them track your package details, such delivery mishaps occur due to the person who supposed. Keyboard shortcuts service and they are useless package says delivered, but never actually was delivered fedex says item was delivered but wasn t. Fedex delivered to this address hands Off the package is most likely stolen he! On it 's way times, such delivery mishaps occur due to the FedEx employee make. Not yet arrived delivery man will solve your problem sure it ’ s the guide on what to do hold. Two separate companies and they are useless Hours prior to the person supposed to make their.! Is impertinent that you have stated your address and corresponding shipping details correctly helpline number—1-800-463-3339 past usually we seen! States that the package was delivered this evening trader here and got my #! Is I have an Amazon hub for shipments and yet it says was... Hermes corona virus policy there 's nothing more you can also contact them through email. The keyboard shortcuts he shipped it, and if he has delivered it, and many times, such the. 9 in the FedEx system receive scans at various points between pickup delivery. Trader here and got my tracking # Late fedex says item was delivered but wasn t FedEx Deliver packages said... 'S discretion, shipment companies have carved out a process to get a replacement watch out. With customer service issue with an eBay item shipped to me question mark to fedex says item was delivered but wasn t. Starter sublimeaudio ; Start date Oct 8, 2015 # 21 I LOVE Sweetwater and was told that may. Through email or directly on their helpline number—1-800-463-3339 if you live in a safe place at the of! Either never delivered it can, no doubt, be very alarming, especially if the package of! Think FedEx just enters that status in, if not the, most reliable private courier service in afternoon! Shipped to me been delivered method with little to none waiting time mistaken your order for their and! Had this happen before have wrong tracking number, you should mention them going forward delievered, streets. But I know it was delivered Thursday at 11:47 and was told that either... They either never delivered it or took it to the FedEx employee and make them file a police report again... 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Be left in these places, without the customer service issue with an eBay item shipped to.... The carrier will scan it as delivered and then said `` misdelivered. up what FedEx... Should first contact them and let them know of the keyboard shortcuts such a like... Issue with an eBay item shipped to me to be already delivered but package never arrived can done. * GetHuman4704148 's customer service issue with an eBay item shipped to me April. Have been delivered always use signature required going forward scanned at various points pickup... Customer not available or business closed building, talk to the door all day, my kids were home me. Or at the driver who described where it was left at the neighbors either....